Lilac Tree is dedicated to meticulously inspecting each pair and ensuring careful packaging of all your orders. In the unlikely event that you receive a damaged item, one with a manufacturing defect, or one that differs from your order, you are eligible for a refund or replacement upon returning the goods to us. If you find yourself in the aforementioned situation, please contact us at email@example.com within 48 hours of receiving the package.
To qualify for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.
Every product from Lilac Tree is skilfully handcrafted, resulting in unique pieces where no two are exactly alike. Due to the nature of handwork, including embroidery and embellishment, slight variations may occur. It's important to note that these variations are not considered manufacturing defects.